Frequent questions

From seu de urgell: take carretera general 1, turn right for avda. De salou and after crossing over two roundabouts you will be on avda. Tarragona, next to mc donald's, where the zenit diplomatic hotel is located.

From france: on leaving france along the carretera g. 2, arriving at escaldes- engordany, turn left at the roundabout and continue towards ctra de l'obac, and you will arrive straight at the zenit diplomatic hotel (opposite the andorra gran alamcén 2000).

The check-in time is from 15:00 pm and the check-out time is until 12:00 pm.

Yes, club zenit have the option of a late check out (14:00) provided on request and subject to availability of the hotel free of charge.

Absolutely. All the payment process by credit / debit card is through a tele banking system payment 4b which makes the transaction very safe. Mastercard, visa, 4b, 4b, mastercard, and american express 4b maestro cards are accepted.

Zenit hotels respect your privacy and will not reveal any personal data. In the legal notice section this appears in the footer of every page where you can check the company registration and data required to meet the lssi, data protection act and privacy and confidentiality commitments.

You can contact our hotel in andorra la vella, zenit diplomatic, calling +376 802 780 or email reservasdiplomatic@grupozenithoteles.com

If you have not received an e-mail response, please contact the hotel reservations department: +34 912 182 028.

No, pets are not allowed at Zenit Diplomatic.

When booking through our website for our hotel in Andorra La Vella, Zenit Diplomatic, you can choose this option. 

Our hotel is fully equipped with wi-fi in all rooms. This is a free service. You only have to ask for the password at the reception.

Yes, in our hotel have cots provided on request. It has a charge of € 5.

Yes, an extra bed is available. Always upon request, at a charge of €30. Please enquire at reception for conditions.

We have a number of rooms with double beds. Request it when making your reservation. Always subject to availability in Zenit Diplomatic, Andorra la Vella.

Yes, we have our own car park at our hotel in Andorra la Vella. It has a price of 18 euros per day, vat included. .

No, the Zenit Diplomatic hotel has no rooms for smokers. 

Yes, the hotel has rooms adapted.

Yes, of course.

Yes, offers laundry and dry cleaning exterior.

Lost/forgotten items can be claimed 24 hours per day by contacting the reception. Our staff will pass on the complaint to the appropriate department.

Yes. We have a variety of rooms with different capacities. For more information, please contact grupos@zenithoteles.com.

Yes, we have breakfast for celiacs. Best if you put on observations of booking, to ensure that the hotel must have bread and special cookies. 

The Zenit Diplomatic hotel offers breakfast and dinner service from monday to sunday. Saturdays with food service.

Christmas time from 24th december to 2d. January, please contact our customer service.

Special discounts, see the advantages of Club Zenit and register.

The hotel has a swimming pool, free access for our guests.

Pool temporarily closed outside the summer season